Accommodation for Employees with Disabilities Procedure

Larrek Investigations is committed to providing an accessible learning, working, and living environment for the Larrek community.

Larrek Investigations’ Integrated Accessibility Standards Policy, in accordance with Larrek Investigations’ responsibilities under the Accessibility for Ontarians with Disabilities Act, 2005 and the Human Rights Code, sets out the means by which Larrek Investigations will proactively seek to reasonably accommodate employees by removing those barriers that limit, restrict or prevent individuals from participating fully and equally in the work place because of disabilities.

Larrek Investigations has implemented a Return to Work Policy (“the RTW Policy”) to support employees returning to work after an injury or illness, and to address situations where these employees may require individualized accommodations as a result of a disability.

This procedure is intended to provide guidance in implementing reasonable accommodations on an individualized basis for individuals who are impeded from fully accessing the work place or performing the essential requirements of their work because of disabilities.



  1. To provide individualized accommodation for employees with disabilities.
  2. To outline the roles and responsibilities of individuals in the accommodation process.
  3. To outline the steps involved in developing individualized accommodation plans for employees with disabilities.

This document is available in alternate format on request.



Disability – Defined by the Human Rights Code as:

  1. any degree of physical disability, infirmity, malformation or disfigurement that is caused by bodily injury, birth defect or illness and, without limiting the generality of the foregoing, includes diabetes mellitus, epilepsy, a brain injury, any degree of paralysis, amputation, lack of physical co-ordination, blindness or visual impediment, deafness or hearing impediment, muteness or speech impediment, or physical reliance on a guide dog or other animal, or on a wheelchair, or other remedial appliance or device;
  2. a condition of mental impairment or a developmental disability;
  3. a learning disability, or a dysfunction in one or more of the processes involved in understanding or using symbols or spoken language;
  4. a mental disorder; or
  5. an injury or disability for which benefits were claimed or received under the insurance plan established under the Workplace Safety and Insurance Act, 1997.


Reasonable Accommodation – For the purpose of this procedure, is defined as an individualized process which, to the point of undue hardship, involves the removal or alleviation of barriers that prevent an otherwise capable individual from participating equally in the workplace because of a disability.  For the purpose of this document, “reasonable accommodation” and “accommodation” are used interchangeably.


Undue Hardship – The point at which, having regard to all of the relevant circumstances, providing an employee with accommodation is outweighed by financial and/or institutional costs, the impact on other employees, health and safety considerations, and/or other relevant factors involved in providing the accommodation.



1. General Considerations

  1. Workplace accommodations can range from simple and straightforward cases, to lengthy and complex ones. The steps in this procedure outline the general process by which Larrek Investigations addresses accommodation for employees with disabilities in the workplace. It must be recognized that the Human Rights Tribunal of Ontario has emphasized that following a proper process in every case is of critical importance and that failure to do so may be seen as a violation of the Human Rights Code.
  2. Each employee who requests or requires workplace accommodation for a disability will be considered individually and on a case-by-case basis, when determining appropriate and reasonable accommodation measures. In order to ensure that such requests are effectively dealt with, there may be some variation in the extent to which each step outlined in this procedure is applied.
  3. The principles of dignity, individualization, inclusion and full participation are to be applied throughout the entire accommodation process. All parties share in the responsibility to engage in meaningful dialogue and to work together respectfully towards accommodation solutions.

 2. Requests for Accommodation

  1. A need for accommodation for reasons of disability may be identified in a number of ways, including the following:
    1. An employee may identify the need by notifying her/his manager or Human Resources that due to a disability, s/he cannot perform the essential duties of her/his job and requesting an individual accommodation plan.
    2. For an employee returning to work after an illness or injury, the return to work process involves a review to determine whether there are any disabilities and/or required accommodation prior to the employee returning to the workplace, and is covered by the RTW Policy.
    3. The need for accommodation may be identified by a manager, health care provider or another party, in which case the employee will be made aware of the accommodation process.
  2. All accommodation requests involving employees returning to work after an illness or injury, or more complex cases, shall be directed to Human Resources.
  3. Accommodation requests are to be made in writing to the employee’s manager or to Human Resources. If requested, the employee may provide her/his accommodation request in an alternate format that takes into account her/his accommodation needs.
  4. All accommodation requests are to be taken seriously, whether made in writing or otherwise.
  5. In the event that an accommodation request is denied, the employee will be provided with written documentation of the reasons for the denial. These reasons will also be provided in alternate format upon request.
  6. The denial of an accommodation request may be appealed, in writing, within ten (10) working days to the President, Human Resources, or designate. The President, Human Resources, or designate shall make a final decision as soon as reasonably possible, based on a review of the accommodation request, the written documentation of the reasons for the denial and any further information provided by or obtained from all parties regarding the request.

 3. Medical Documentation

  1. A request for accommodation must be supported by appropriate medical documentation. Such documentation must confirm that the employee has a disability that interferes in her/his ability to do her/his job or otherwise participate fully in the workplace, outline the specific restrictions and limitations that need to be accommodated, and the duration of the accommodation.  It is recognized that there may be some obvious cases where medical documentation would not be required; Human Resources can assist with this determination.
  2. Employees are encouraged to send all medical documentation directly to Human Resources. All such documentation will be stored within Human Resources and treated in accordance with the policy provisions for confidentiality.
  3. Additional medical documentation may be required with complex medical cases, cases involving a permanent disability, or cases requiring clarification about the employee’s disability or restrictions. In such situations, Human Resources will provide the employee with Larrek Investigations’ written request for further information from the employee’s doctor, medical specialist or other health care provider.  Where such requests result in insufficient information to determine appropriate accommodation measures, Larrek Investigations will require the employee to undergo an independent medical examination.  The employee will be requested to sign a consent document to permit enquiries and release of information to Human Resources.  The costs associated with obtaining additional medical documentation will be covered by Larrek Investigations.
  4. Human Resources will review the information in the medical documents received, and will only communicate non-confidential information (e.g. functional abilities, limitations or restrictions, prognosis, anticipated duration of accommodation) to the employee’s manager. No confidential information (e.g. diagnosis, treatment plan, name/specialty of the health care provider) will be shared without the prior written consent of the employee, excepting only where the information needs to be shared with a supervisor or others in order to achieve the accommodation, in which case the employee will be consulted first.

 4. Responsibilities

  1. Employee’s Responsibilities:
    • Notify her/his Manager that due to illness, injury or a disability, s/he requires accommodation in order to perform the essential duties of her/his job.
    • Provide relevant medical documentation confirming the disability (provided that, normally, there is no need to identify the diagnosis) and outlining any restrictions/limitations that need to be accommodated.
    • Participate and cooperate in the development of the accommodation plan with Human Resources and the Manager.
    • Provide updated medical documentation as restriction and/or abilities change, or as reasonably requested by Larrek Investigations.
    • Participate in regular reviews and any required updates of the accommodation plan with Human Resources and the Manager.
  2.  Manager’s Responsibilities:
    • Notify Human Resources of an employee’s request for workplace accommodation.
    • Participate and cooperate in the development of the individual accommodation plan.
    • Facilitate workplace arrangements as outlined in the plan or propose alternate arrangements.
    • Monitor and evaluate the accommodation plan.
    • Maintain confidentiality of all employee information collected during development, monitoring and evaluation of the accommodation plan unless written consent is obtained from the employee, unless disclosure is required to in order to achieve the accommodation, in which case the employee will be consulted first.
    • Review the accommodation plan on a regular basis, in consultation with Human Resources and the employee, to update and revise as needed.
  3. Human Resources Responsibilities:
    • Within Human Resources, the Human Resources Manager and/or the Health and Safety Manager will provide information, support and assistance as needed throughout the accommodation process.
    • Assist in the development of an individual accommodation plan in accordance with the documented accommodations of the employee.
    • Request the employee to be evaluated by a medical or other expert, at the employer’s expense, if required to assist in determining the accommodation.
    • Maintain confidentiality of all employee personal and medical information collected during development, monitoring and evaluation of the accommodation plan, unless written consent is obtained from the employee or disclosure is necessary in order to achieve the accommodation, in which case the employee should be consulted first.
    • Participate and assist where required with a review of the accommodation plan, in consultation with the Manager and the employee.
    • Provide the accommodation plan in an alternate format, if requested.

5. The Accommodation Process

Accommodation requests are often directed to Human Resources to assist in coordinating the development of the accommodation plan, and the steps that follow are based on this approach.  A manager may choose to develop the accommodation plan with minimal assistance from Human Resources, particularly if the requirements are straightforward, but should confirm the accommodation plan with Human Resources before implementing it.

The employee shall notify her/his manager of the request for an individual accommodation plan.

The employee or manager may contact Human Resources for assistance in the development of the accommodation plan.  The Human Resources Manager and/or the Health and Safety Manager will provide information, support and assistance as needed throughout the accommodation process.

Once the request is received, the employee will be required to provide appropriate medical documentation, as per Section 3 of this procedure.

Human Resources will review the medical documentation to ensure that the information provided is adequate, and will request additional medical information if needed. The manager will be informed about the employee’s restrictions, limitations and accommodation needs.

The manager, in consultation with the employee and Human Resources, will make every reasonable effort to identify appropriate accommodation measures that will enable the employee to fulfill the essential duties of her/his job.  [Note:  Larrek Investigations is not required to create a new position for the employee; the accommodation process is intended to assist the employee in performing her/his current position. However, in some cases, the employee may be assigned a temporary position pending resolution of her/his disability to the point where s/he is able to return to her/his position, with or without accommodation.]

The manager will also determine whether the employee requires individualized workplace emergency response information and/or an individual Workplace Emergency Response Information (WERI) plan as a result of the disability.  If a WERI Plan (Appendix A) has previously been completed for the employee, the manager must review and make appropriate changes as required, and with the employee’s consent, inform persons designated to provide assistance.

An accommodation meeting involving the employee, the manager, and Human Resources can be held to discuss the restrictions and limitations, the accommodation options, the duration of the accommodation, and any other issues that may impact on the success of the accommodation, as well as to cooperatively develop an accommodation plan.

All possible reasonable accommodation measures must be canvassed. Those accommodation measures selected to be included in the accommodation plan must be the measures that most respect the dignity of the individual while achieving the aim of providing the individual with an equal opportunity, provided that no accommodation measure need be selected which creates undue hardship.

Where a concern arises that either no measure for accommodation is available or all possible accommodation measures would give rise to an undue hardship, Human Resources must be involved in any subsequent decisions regarding the accommodation process.

Once the accommodation measures have been determined, the manager will prepare a written accommodation plan outlining the nature of the accommodation and the measures agreed upon.  An Individual Accommodation Plan template is included in Appendix B.  Health and Safety Services can assist in drafting the accommodation plan, particularly with return to work cases and more complex accommodations. The manager will sign the plan document, and the employee will be given an opportunity to sign the plan.  A copy of the final plan will be forwarded to all parties involved.  A copy will be kept in Human Resources.

The manager, with cooperation from the employee, is responsible for ensuring that the measures outlined in the accommodation plan are implemented.  Human Resources can be asked to assist with these measures where required.

 6. Follow-Up

  1. The manager must conduct ongoing monitoring and reassessment of the accommodation plan during the period of accommodation. This is best done by having regular and documented accommodation meetings throughout the period of accommodation.
  2. Human Resources may request updated medical information on a periodic basis to support ongoing accommodations.
  3. The employee or manager can contact Human Resources to assist in reviewing or revising the accommodation plan if the restrictions and limitations have changed or if updated medical documentation is received.
  4. For long-term accommodation plans, the accommodation measures should be reviewed regularly and at least annually, or based on any of the following conditions:
    • Accommodation requirements change
    • Transfer to a different work location
    • Job responsibilities change